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High-speed HelpDesk/Service Desk system
Screenshot of Jet Service Desk 1.60

Jet Service Desk 1.60


Автор:

Da COBRA Software LLC


Язык интерфейса: English, Russian
Операционные системы: WinXP / WinVista / Win7 x32 / Win2000 / Windows2000 / Windows2003 / WinServer / Windows Vista Ultimate / Windows Vis
Цена: $174.00
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system

Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
Ключевые слова:
Service Desk, HelpDesk, ITIL, Request Management, Incident Management
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