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	ErlangXLS ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. Ключевые слова: Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C Скачать бесплатно! (263 Kb)

	AnswerWIN AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior. Ключевые слова: Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level Скачать бесплатно! (2.06 Mb)

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