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ErlangXLS
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. Ключевые слова:
Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C
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AnswerWIN
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior. Ключевые слова:
Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level
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Lokad Call Center Calculator
Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators. Ключевые слова:
call, center, forecasting, scheduling, volume
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Call Center CRM
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations Ключевые слова:
call center CRM, call center management, VOIP call center, customer relationship management, customer data management
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Advanced Call Center
Программный автоответчик с определителем номера телефона вызывающего абонента. Поддерживает запись звонков, адресную и телефонную книгу, "черные" и "белые" списки абонентов. Позволяет проговаривать номер звонящего абонента через синтезатор голоса. Ключевые слова:
phone, call, caller, telephone, telephone answering machine
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CRM Dashboard
CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization. Ключевые слова:
call center CRM, CRM, Dashboard, VOIP call center, customer relationship management
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Call Center Manager
Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer Ключевые слова:
Call center managerment software, call center software, agent monitor and coaching, auto pacing, drop rate
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PrettyMay Call Center for Skype
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant... Ключевые слова:
Skype PBX, IVR, Voicemail, Auto-attendent, Musicinformation on hold
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AsteriskPhoneAgent
Asterisk Phone Agent (APA) is a Computer Telephony Integration (CTI) application that integrates with your Asterisk PBX and allows you to perform various telephone operations from your PC. Ключевые слова:
asterisk, notification, crm, call center
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The Ant
Competition nowadays is fierce, customers are informed, and if you are less than the best - you're closing nothing with no one. The Ant management software contains the most comprehensive call center management solution up to date. Ключевые слова:
lead management, client managemnet, project management, CRM, predictive dialer CRM
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