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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.

Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations

Программный автоответчик с определителем номера телефона вызывающего абонента. Поддерживает запись звонков, адресную и телефонную книгу, "черные" и "белые" списки абонентов. Позволяет проговаривать номер звонящего абонента через синтезатор голоса.

CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.

Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant...

Asterisk Phone Agent (APA) is a Computer Telephony Integration (CTI) application that integrates with your Asterisk PBX and allows you to perform various telephone operations from your PC.

Competition nowadays is fierce, customers are informed, and if you are less than the best - you're closing nothing with no one. The Ant management software contains the most comprehensive call center management solution up to date.