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Call volume forecasts, staffing optimization.

Lokad Call Center Calculator


Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.

Ключевые слова:
call, center, forecasting, scheduling, volume

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Call Center Planning with Erlang

ErlangXLS


ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

Ключевые слова:
Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C

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Call Center Planning and Optimization

AnswerWIN


AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.

Ключевые слова:
Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level

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Powerful tool for managing customer info

Call Center CRM


Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations

Ключевые слова:
call center CRM, call center management, VOIP call center, customer relationship management, customer data management

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Компьютерный автоответчик с поддержкой АОН

Advanced Call Center


Программный автоответчик с определителем номера телефона вызывающего абонента. Поддерживает запись звонков, адресную и телефонную книгу, "черные" и "белые" списки абонентов. Позволяет проговаривать номер звонящего абонента через синтезатор голоса.

Ключевые слова:
phone, call, caller, telephone, telephone answering machine

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CRM Dashboard is complete agent software

CRM Dashboard


CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.

Ключевые слова:
call center CRM, CRM, Dashboard, VOIP call center, customer relationship management

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Call Center Software - call center management

Call Center Manager


Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

Ключевые слова:
Call center managerment software, call center software, agent monitor and coaching, auto pacing, drop rate

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Skype PBX, IVR, Voicemail, Auto-attendent

PrettyMay Call Center for Skype


PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant...

Ключевые слова:
Skype PBX, IVR, Voicemail, Auto-attendent, Musicinformation on hold

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Integrates Windows PC with your Asterisk PBX

AsteriskPhoneAgent


Asterisk Phone Agent (APA) is a Computer Telephony Integration (CTI) application that integrates with your Asterisk PBX and allows you to perform various telephone operations from your PC.

Ключевые слова:
asterisk, notification, crm, call center

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3 in 1 call center management solution!

The Ant


Competition nowadays is fierce, customers are informed, and if you are less than the best - you're closing nothing with no one. The Ant management software contains the most comprehensive call center management solution up to date.

Ключевые слова:
lead management, client managemnet, project management, CRM, predictive dialer CRM

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