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PrettyMay Call Center for Skype
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant... Ключевые слова:
Skype PBX, IVR, Voicemail, Auto-attendent, Musicinformation on hold
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Call Center CRM
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations Ключевые слова:
call center CRM, call center management, VOIP call center, customer relationship management, customer data management
Скачать бесплатно! (402 Kb)
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VBVoice
Pronexus VBVoice Interactive Voice Response (IVR) software is a powerful, rapid application development toolkit for IVR solutions. Ключевые слова:
ivr, ivr development, ivr software, develop ivr, ivr toolkit
Скачать бесплатно! (32 Mb)
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CT Developer Studio
Integrate computer with telephony quickly and easily. Develop and run IVR applications on your Windows PC. IVR software development should not be difficult! CT Developer Studio helps you develop and host automated call handling systems. Ключевые слова:
interactive voice response system, interactive voice response, telephone answering software, ivr, ivr software
Скачать бесплатно! (32 Mb)
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CRM Dashboard
CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization. Ключевые слова:
call center CRM, CRM, Dashboard, VOIP call center, customer relationship management
Скачать бесплатно! (402 Kb)
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Voicent IVR Studio
IVR Studio for easy development of interactive voice response system. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. IVR Solution for SIP, VOIP, SKYPE, PSTN Ключевые слова:
IVR, interactive voice response, music on hold, onhold message, voicexml
Скачать бесплатно! (273 Kb)
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Lokad Call Center Calculator
Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators. Ключевые слова:
call, center, forecasting, scheduling, volume
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ErlangXLS
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. Ключевые слова:
Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C
Скачать бесплатно! (263 Kb)
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AnswerWIN
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior. Ключевые слова:
Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level
Скачать бесплатно! (2.06 Mb)
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Advanced Call Center
Программный автоответчик с определителем номера телефона вызывающего абонента. Поддерживает запись звонков, адресную и телефонную книгу, "черные" и "белые" списки абонентов. Позволяет проговаривать номер звонящего абонента через синтезатор голоса. Ключевые слова:
phone, call, caller, telephone, telephone answering machine
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