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	FireScope BSM:BE FireScope Business Service Management, Business-Edition (BE) is the first BSM solution on the market available as a free, downloadable trial. Everything you need to better align IT with the business is included in this 400 meg virtual machine. Ключевые слова: BSM, Service, ITIL, Management, Monitoring Скачать бесплатно! (32 Mb)

	Folder HelpDesk Collaborate on helpdesk tickets in Outlook. Create tickets from email or web form, manually or automatically. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox. E-mail history, FAQ. Ключевые слова: Helpdesk, Outlook, Issue Tracking, Support, Call center Скачать бесплатно! (21.68 Mb)

	Invantive Vision Invantive Vision is an advanced software solution for companies executing projects. With project planning, allocation of employees and resources, cost and budget reports it allow effective completion of projects on budget and on time. Ключевые слова: project planning software, process management, Microsoft Outlook, project, plan Скачать бесплатно! (507 Kb)

	Jet Service Desk High-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Ключевые слова: Service Desk, HelpDesk, ITIL, Request Management, Incident Management Скачать бесплатно! (3.74 Mb)

	LepideAuditor for Active Directory Lepide Auditor for Active Directory is a great solution to track entire AD changes in order to easily identify and control undesired changes through restoration. Also, it allows the admin to rollback as many changes as desired. Ключевые слова: active directory audit, active directory tracking, active directory change reporter, audit active directory, active directory control Скачать бесплатно! (12 Mb)

	Track Active Directory Changes JiJi web based Active Directory Change Reporter Tool provides tracking, auditing, reporting, scheduling, live monitoring and change alerting unauthorized Active Directory vital changes in real time without the overhead of native Auditing. Ключевые слова: Active Directory Change reporter, Active Directory Monitring, AD Change Reporter, AD Change Monitring, AD Change Audit Скачать бесплатно! (21.7 Mb)

	Polar Help Desk Free Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Ключевые слова: web based help desk, help desk, helpdesk, technical support, help desk software Скачать бесплатно! (9.49 Mb)

	Groupion Groupion is a web-based Enterprise Groupware application for SMEs and project teams and combines project management, billing, CRM and stock calculation in one integrated tool which can be adapted to the userâ€™s requirements. Ключевые слова: groupware, enterprise, CRM, ERP, web-based Скачать бесплатно! (17.81 Mb)

	Web Help Desk (Windows Server Install) Affordable and Intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting. Vendor Neutral service desk app: Windows, Mac OS X, Linux & Unix Ключевые слова: help desk, helpdesk, help desk software, customer support, issue tracking Скачать бесплатно! (32 Mb)

	Web Help Desk - Mac OS X Server Install Affordable and Intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting. Vendor Neutral service desk app: Mac OS X, Windows, Linux & Unix Ключевые слова: help desk, helpdesk, help desk software, customer support, issue tracking Скачать бесплатно! (32 Mb)