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ErlangXLS
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. Ключевые слова:
Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C
Скачать бесплатно! (263 Kb)
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AnswerWIN
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior. Ключевые слова:
Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level
Скачать бесплатно! (2.06 Mb)
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Lokad Call Center Calculator
Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators. Ключевые слова:
call, center, forecasting, scheduling, volume
Скачать бесплатно! (2.19 Mb)
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EasyFit
Fit more than 55 probability distributions to your data, select the best model, and apply the results to make business decisions. Reduce your analysis & simulation times by using EasyFit as a stand-alone application or with Microsoft Excel. Ключевые слова:
distribution, fitting, probability, fit, goodness
Скачать бесплатно! (3.6 Mb)
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StatAssist
View graphs and related properties of more than 40 probability distributions, calculate statistical moments, quantiles, and probabilities depending on the distribution parameters. Ключевые слова:
distribution, probability, mean, variance, standard deviation
Скачать бесплатно! (1.57 Mb)
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LeoDataAnalysis
Statistical analysis, fitting and visualization of multi-parameter data sets. Statistical schemes cover creating conditional histograms, curve fitting with least square method and user defined formula, multivariate state of art fitting. Ключевые слова:
data analysis, curve fit, multiavariate analysis
Скачать бесплатно! (1.44 Mb)
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LeoStatistic
Universal tool for statistical analysis and modeling of experimental and market data. Support import data from variety of data sources. Statistical schemes cover all major data modeling operations. Create report ready output. Ключевые слова:
data analysis, curve fit, multiavariate analysis
Скачать бесплатно! (496 Kb)
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